SHIPPING & REFUND POLICY
Due to the nature of our products, all sales are final.
We take great pride in our product and it is 100% guaranteed. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 24hrs from the date of purchase. Although no refunds are permitted we will address the issue at once. A Customer Service Representative will provide the customer a return shipping label along with instructions for the return of ALL of the products in question. Note that tampering with products VOIDS the Product Defect Exchange Policy. If OSBM verifies and agrees that the product is defective in any way, OSBM will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. OSBM will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise, the customer will receive a $15 credit towards another shipping option. If OSBM does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.
From time to time, OSBM, at its sole discretion, may exchange products or portions of a product under the following conditions:
Requests must be made within 24hrs from the date of purchase. Any exchange request after 24hrs will not be honored.
We will not accept any merchandise which has been used or altered. This includes removing the product from the original packaging and trying it. We adhere to these strict policies with respect to product returns, hygiene concerns, and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that opening, trying or otherwise processing the product voids ALL EXCHANGE AND REPLACEMENT guarantees.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our pre addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner FEDEX. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust FEDEX to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via FEDEX to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee FEDEX charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 901-462-1006. We will contact DHL or FEDEX right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a claim should be filed with the shipping company.
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.